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Our Sales and Lettings Charter

Our Sales and Lettings Charter

 
  1. We will never overvalue your home or property to gain the instruction.
  2. We will substantiate all valuations with comparable and relevant evidence
  3. We will never knowingly waste your time showing your property to anybody unsuitable, unlikely, or unable to proceed within your timescale.
  4. We will manage the time expectations of any viewers/ and offerors to avoid you or any resident being placed under any undue pressure to vacate or move before the agreed time.
  5. We will adhere to the Estate Agents Best Practice and you will be notified of all offers to buy or rent as soon as possible but always within 24 hours verbally and within 48 hours in writing.
  6. A thorough chain check will be made in relation to any offer with financial proof of the offeror’s ability to proceed.
  7. You will be given the names and status of each link in the chain before being asked to confirm acceptance of any offer.
  8. For lettings any prospective tenant(s) shall be thoroughly referenced by an outsourced specialist reference company and you will be given full details of the outcome.
  9. We will be honest at all times even if a difficult conversation is needed.
  10. We will be ‘Your Property Friend’

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